Shipping Policy
Shipping & Handling
Shipping Rates For US
Standard shipping within the continental US is free on any order $30 and above (not including promotions).
Standard fulfillment & shipping takes 6~9 business days after the order is placed using USPS. In some instances, FedEx may be used based on location. Standard shipping is a flat rate of $7.90 for all orders (for orders under $30) within the US.
We also offer FedEx Ground expedited shipping (3-5 business days to the continental US), for a cost of $12.95.
Note that orders with express shipping are still subject to our processing and handling time of 1-2 business days.
We do ship to the Virgin Islands at the current time.
Shipping Internationally
We currently do not ship to international addresses, including Canada. If you are currently residing in another region and would like to place an order with Reap & Glow™, please mail support@reapandglow.com. We also currently don’t ship to freight forwarders and reserve the right to cancel all orders shipping to a freight forwarder.
Refused Packages
A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.
Processing Time
All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Tuesday. Our distribution partner is following all the recommended guidelines from state and local authorities regarding COVID-19.
United States Postal Service (USPS)
USPS is required for all deliveries to PO Boxes and military addresses.
Notice
- Please note that for all shipments, we are not responsible for lost or stolen packages.
- Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Reap & Glow™ assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 3 weeks.
- Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Reap & Glow™ allows returns within 30 days of receiving your purchase. Please email support@reapandglow.com and we will email you a label for free return shipping. Please note that the original shipping costs cannot be refunded.
- Please note that single-use products are eligible for return only if they are unopened or gently used and in its original packaging. For additional information, please see our Return Policy on our website.
- Reap & Glow™ is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
- In accordance with U.S. federal holidays, there may be delays to your order on the following days: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.